Accessibility

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Accessibility Statement:

RCHS welcomes and encourages people living with disabilities to use our services. RCHS will provide access to our services for people with disabilities in a way that respects their right to dignity, independence and integration.

RCHS uses the definition of disability in the AODA. A disability can include:

  1. physical disability, infirmity, malformation or disfigurement,
  2. mental impairment or developmental disability,
  3. learning disability,
  4. mental disorder, and
  5. an injury or disability for which government benefits are received.

RCHS strives to provide service to everyone in a welcoming and supportive environment. RCHS will consider the individual needs of people with disabilities in delivering service by:

  • Considering individual and special needs when applying the RCHS policies and procedures
  • Communicating with people in a way that meets their needs
  • Welcoming feedback and suggestions about services in a variety of formats
  • Welcoming accompanying support people
  • Offering a range of assistive devices such as wheelchairs
  • Welcoming service animals
  • Letting people know if services are not available where possible, for example, if a program is going to be closed or if the website is not available
  • Ensuring that emergency responses address accessibility
  • Training employees and volunteers to provide the best possible service
  • Providing a forum for addressing concerns or challenges associated with accessing our services including phone number and key contact information
  • Providing opportunities for continuous improvement and regular review of accessibility policies and procedures

Please click here for the complete Accessibility Policy in PDF format.